Refund policy
Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty or damaged or if you have received the wrong item so that we can evaluate and rectify the problem.
Exceptions / items not eligible for return
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), custom-made items (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of promotional items or vouchers.
Exchange
Returning the item you received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.
European Union - 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate and fix the problem.
Exceptions / items not eligible for return
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), custom-made items (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of promotional items or vouchers.
Exchange
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
European Union - 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and reviewed your return and let you know if the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we authorized your return, please contact us at info@volet-demi.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging.
To initiate a return, you can contact us at info@velot-demi.com. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions, you can contact us at any time at info@velot-demi.com.
However, as we are a start-up, we cannot pay for the return shipment.
Please send us an e-mail stating the reason for return to info@velot-demi.com. We will get in touch with you as soon as possible.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty or damaged or if you receive the wrong item so that we can check and rectify the problem.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, your original payment method will be automatically refunded. Please keep in mind that your bank or credit card company may also take some time to process and post the refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.