Shipping is always free unless otherwise noted at checkout.

We will email you the tracking number for your package. You can also track the delivery directly online via the website to track your order.

The delivery time can vary from 3 to 5 working days from the date of purchase, depending on the country.

Please note that working days are Monday to Friday during business hours, with the exception of national holidays.

Once your order has been placed, we aim to ship it the next working day via GLS or DHL Express.

For security reasons, a signature is required for all orders for deliveries to Switzerland. If no one is available to sign for the package for two consecutive business days, the courier will leave a notification and a contact number.

You can track the package through your account or the Order Tracking page and check the estimated delivery date.

Please note that the tracking number will be activated within 24 hours from the time the order is dispatched. For this reason, updated information cannot be displayed immediately after it is sent. Please try to retrieve the information again the next day.

If the shipment status of your order has not changed within 2-3 days, please send us an email to info@velot-demi.com . Our Customer Service will be happy to help you further.

We are sincerely sorry that your order did not arrive properly packaged. As the recipient of the package, it is advisable to check the condition of the shipping box before signing for receipt. If you notice any external damage to the package, we ask that you report this to the deliverer immediately and refuse to accept the damaged package. For further clarification and support, please feel free to email us at . Send to info@velot-demi.com . Our customer service team will be happy to help you solve the problem.

Log into the customer area and click on "My orders". There you can see the status of your order:

In progress: The order has been validated and is being processed.

Completed: The order has been shipped to the shipping address you provided when you made your online purchase. You can check the shipping status of your order via the provided tracking number at the following address: GLS or DHL

Still open : The payment of the order has not yet been completed. Please write an e-mail to customer service , they will get back to you shortly to help you with the order.

Canceled : The order was either canceled by you or canceled because the item may not be available. It is also possible that payment for your order has not been confirmed.

For deliveries to countries outside the European Union, additional taxes and customs duties may apply.

Our top priority is to display as accurately as possible the colours, details, prices and availability of our items on the websites. Canceling an order is the last thing we want to do. The most common reasons for cancellation are when an item is out of stock, suspected fraud, or a product or price is incorrectly listed. Should it be necessary to cancel your order, you will be informed immediately.

If you have any questions about a canceled order, our customer service representatives are here to help. You can always contact our customer service for more information or assistance. We strive to offer you the best possible service and are here to help you with any concerns.

If you are not satisfied with the goods you have ordered, you can return them within 14 days. The bag must be in its original condition, including packaging, dust bag, labels and protective films. To avoid imprints in the leather, the bag should not be placed on the straps or other hard objects.

The return must be communicated to us in advance by email to contact@volet-demi.com. After we have confirmed it, we will email you a returns slip.
We would appreciate the reason for the return, because it helps us to continuously improve our products.

Complaints: If a product has been delivered damaged, please inform us by email to contact@agneel.com within 24 hours of receipt of the goods

14 days right of return

Register your return in just 3 steps.

1. Register the return: Send us an email to info@velot-demi.com to register the return with your order number and the items you want to return.
2. Pack and return items:
   Please send the goods back to us in the original packaging with all accessories and with all packaging components. We ask that you take all necessary precautions to ensure the item is well protected.
3. After the package has been received, the return will be checked. We will refund you in full if:

• The item is in unused and original condition.
• All original packaging, labels and accessories of the item are complete and undamaged.
• The item is returned within the specified return period.
• The return is in accordance with our company's applicable return policies and conditions.

Please note that unfortunately we cannot consider returns that do not meet these criteria for a full refund. Our goal is to offer our customers first-class service and to ensure smooth processing. If you have any questions or are unclear about the return conditions, we are at your disposal ( info@volet-demi.com ). Thank you for your trust in our company!

As our company is new, we are currently unable to cover return shipping costs. That's why we ask you to think carefully before you buy whether you really want this item - also in terms of the environment. Your conscious decision helps us to avoid unnecessary shipping and the associated environmental impact. Thank you for your understanding and consideration!

Use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

Please note that the processing time for a return can take up to 14 days. This process includes accepting the returned item in our warehouse, posting the item back to our shop system and finally refunding the corresponding amount. We do our best to process the process as quickly as possible, but want to ensure that every return is carefully checked and processed to ensure a correct refund. If there are any delays, we ask for your understanding and assure you that we are working to deal with your request as efficiently as possible. If you have any questions about returns processing, our customer service team will be happy to help.

Vouchers cannot be returned or exchanged for cash.

If a model is not in stock, we sometimes offer it on pre-order.

This means that you can pre-order a model that is currently in production.

You will be given the specified date on our website and in your order confirmation email.

Please note that the estimated shipping date shown may change if there are unforeseen delays in the arrival of the items at our warehouse.

If the shipping of a pre-order is delayed beyond the estimated shipping date originally stated, we will inform you immediately.

All transactions made on the velot-demi.com site are extremely secure. The SSL encryption system protects personal data and payment details. Furthermore, Dior undertakes not to store any information relating to your debit card.
In addition, the 3D Secure System ensures increased security for Visa, Mastercard and American Express cards that are equipped with it. An additional step in the payment process is used to identify the cardholder and validate the transaction.
Each bank has its own authentication system.

Klarna is a global payment processor that offers customers an easier and seamless shopping experience. If Klarna is available as a payment method in your country, it will appear as an option at checkout. Select the desired payment option from Klarna and accept the terms and conditions. Find out within seconds whether you have been approved by Klarna and can complete your purchase. The order quantity will be added to your Klarna monthly statement. Klarna is an independent payment service provider. It is therefore at Klarna's discretion whether your order can be placed using Klarna's payment options. Manage your Klarna account and learn more at Klarna.com .

After we have processed your order, you will receive an email from Klarna with the payment instructions and the payment date. The bill must be paid within 30 days, so you don't have to pay right away. If the payment deadline is approaching but you have not received your goods yet, please contact our customer service . You can get information on how to extend the payment period from Klarna customer service .

If you need help with your payment information or have not received an invoice, please contact Klarna Customer Service or log in to www.klarna.com where you can view all your orders and make payments.

Velot-Demi offers these payment methods for online purchases:

• American Express
• Visas
• MasterCard
• maestro
• PayPal
• Klarna
• ApplePay
• Gift card from Velot-Demi

Please note that Velot offers the possibility of subsequently granting discount codes up to 24 hours after the order. If you are within this timeframe and are eligible for a discount, you can send an email to info@velot-demi.com . The customer service team will be happy to assist you and edit your discount code accordingly. We are always available to answer your questions or concerns.

The decision to use animal leather over vegan alternatives is often a controversial issue that brings with it ethical, environmental and practical considerations.

1. Durability and Quality: Animal leather is known for its durability and longevity. It can last for many years and often ages better than synthetic materials.
2. Naturalness: Leather is a natural material made from animal skins. Some people value the use of natural products and like to avoid plastics and synthetic materials.
3. Breathability: Compared to some synthetic materials, leather is more breathable and can help prevent sweat and moisture from being trapped.
4. Biodegradable Material: Animal leather is biodegradable and has less environmental impact when disposed of than synthetic materials.

Everyone should make their own decision about what material they prefer and what values ​​and priorities are important to them.

Leather is a unique natural product that is similarly diverse in terms of look and feel. Just as our skin takes on colors and textures differently, leather can also react differently to colors or embossing in different places. Therefore, it is quite normal that there may be slight variations in color or pattern from time to time.

These natural variations are a sign of authenticity and make high-quality leather so special. Each piece of leather tells a unique story and reflects the beauty and uniqueness of nature. Rather than being considered errors, these irregularities are proof of the authenticity and individuality of the material.

So if you notice slight visual differences in your leather product, you can be sure that it is a high-quality and authentic piece. These natural features give the leather its very own character and make it a timeless companion that gains in beauty and elegance over time.